Shipping Policy

Introduction:
This shipping policy provides comprehensive information regarding the shipment of your orders at 2PLAY4. We aim to offer you a clear and transparent overview of our shipping processes.

Shipping Methods:
2PLAY4 collaborates with reliable transportation companies to ensure the safe and timely delivery of your orders. We offer various shipping speeds where possible, tailored to your needs.

Shipping Costs:
Shipping costs are calculated based on the size, weight, and destination of your order. We insure all shipments, ensuring your purchase is protected while in transit. For shipments within the Netherlands, we do not charge shipping fees for orders over €75. For shipments outside the Netherlands, shipping is free for orders above €100 or above (depending on the region).

Examples include:

  • Neighbouring countries (Germany, Belgium & Luxembourg): €10,- shipping fee - Free for orders over €100
  • Western-Europe (France, Spain etc.): €13,- shipping fee - Free for orders over €125
  • Eastern-Europe & Scandinavia (Poland, Hungary, Sweden etc.): €25 shipping fee - Free for orders over €150
  • Southern-Europe & Balkan (Greece, Croatia etc.): €25 shipping fee - Free for orders over €150 
  • British Isles (United Kingdom & Ireland): €30 shipping fee - Free for orders over €150
  • Southern-Europe (Islands)(Malta & Cyprus): €27.50 shipping fee - Free for orders over €175
  • Northern-America (USA & Canada): €37.50 shipping fee - Free for orders over €175
  • Southern-America (Argentina, Brazil & Surinam): €47.50 shipping fee - Free for orders over €200
  • Asia (Japan, China & South-Korea): €40 shipping fee - Free for orders over €200
  • Oceania (Australia & New-Zealand): €42.50 shipping fee - Free for orders over €200
  • Africa (South-Africa & Morocco): €50,00 shipping fee - Free for orders over €225
  • Middle-East (UAE): €45.00 shipping fee - Free for orders over €200

Processing Time:
Our standard processing time for orders is 1 to 7 business days, depending on product availability. Products requiring production have a longer processing time.

International Shipping:
We offer international shipping to selected countries. Shipping costs and delivery times may vary. Please be aware of potential customs fees and tariffs applicable to your international order. Shipments above €100 or above within Europe are free (depending on the destination). Shipments outside the European Union may be subject to import taxes, which are the responsibility of the buyer; 2PLAY4 is not liable for these.

Changes and Cancellations:
Orders cannot be changed or canceled after placement. Please contact us via email or the contact form if changes need to be made to your order.

Delivery and Receipt:
Ensure someone is present to receive your delivery. In case of absence, additional charges for redelivery may apply, or the package may be held at a pickup center. This may vary depending on the region or shipping partner.

Contact and Support:
For any questions regarding your order or our shipping policy, feel free to contact us via email or through the contact form on our website.